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ECNext provides a range of services supporting
the complete range of activities required for building and
managing all aspects of our customers' online businesses.
We hold ourselves accountable for the performance
of customers’ online businesses. Our Web Business
Services support continuous improvement by focusing efforts
on improving e-commerce business performance. We work with
customers to conduct business review and planning meetings
on a regularly scheduled basis for planning business improvement
programs and reviewing status of Client's e-commerce business.
Implementation Services
Includes implementation services for configuring a new site
and for adding new capabilities to existing ECNext powered
e-commerce sites. ECNext utilizes an iterative, collaborative
approach to developing its customer solutions.
Maintenance Services
Includes services supporting the ongoing maintenance of
e-commerce site following completion of site implementation,
including:
 Content
management and updates
Data
conversion services
Software
maintenance, both scheduled enhancements and fixes
Payment Processing
Full range of services for managing back-end credit card
processing including:
Credit
card processing
Managing
returns and refunds
Reconciliation
of credit card receipts against e-commerce site activity
Easy-to-use Web browser based reporting
tool. Provides secure access control, restricting access
to Client’s e-commerce, customer and other proprietary
business information.
ECNext Software
Proprietary, proven, industry standards based and purpose
designed e-content commerce:
Scales with business growth
Web 3 tier architecture: browser, applications, database
Active Oracle database, Oracle Intermedia advanced search
ECNext Software
Secure, reliable and scalable data center based on redundant
systems, including:
Multiple Tier-1 Internet bandwidth providers
Backup hardware systems
Geographically dispersed operation
Security exceeds U.S. Department of Defense standards |
